Post-Covid19 Safety, Health

Post-Covid19 Safety, Health

Safety, health and holidays post Covid19, as per Lindbergh Hotels & Resorts


Are you thinking of a holiday in one of the hotels of the Lindbergh Hotels & Resorts group? A holiday by the sea, in nature or in the city, is wellness, carefree and relaxing.

In order to fulfil your wishes in the best possible way, you are at the centre of every procedure. Because our first concern is the well-being and safety of those who choose us - and of our staff - in all circumstances.


CANCELLATION POLICY

#PRENOTASERENO

Free cancellation, without penalty, up to 24 hours before your check-in. As a way of thanking you, who have chosen to plan a holiday in one of the hotels of the Lindbergh Hotels & Resorts group, despite the uncertainty caused by the Covid 19 emergency, we have decided to maintain the special policy of free cancellation up to 24 hours before your check-in, to give you the peace of mind you deserve and make you book a holiday with Lindbergh without any worries.

With the #PrenotaSereno policy, all our full-price rates are cancellable up to 24 hours before check-in.

This policy is valid for confirmed bookings through 2022.

All our offers, with discounted rates, require a deposit corresponding to 20% of the value of the entire stay, to be paid 7 days before arrival. The amount to be deposited can be paid by credit card or bank transfer. Cancellation is free of charge up to 7 days before arrival.

In case of cancellations made after this deadline, the following penalties will apply:

  • from 6 to 4 days before arrival: 60% of the total stay;
  • from 3 to 0 days before arrival: 100% of the total stay.

In case of early departure or no-show, the amount of the entire stay will be charged.

Other free cancellation conditions: Lindbergh Hotels & Resorts will not charge a cancellation fee if the inability to make the stay is related to the current pandemic event and depends exclusively on one of the following cases: at least one of the members of the booking is subject to compulsory quarantine imposed by the health authorities; it is impossible to reach the booked hotel due to restrictions imposed by the authorities. A refund or voucher valid until 31/12/2023 will be issued at the guest's discretion.

Lindbergh Hotels & Resorts reserves the right to cancel the booking, in case the health-socio-economic conditions do not allow the provision of services according to the modalities clarified in the DPCM.


SUPER GREEN PASS*

The Omicron Decree-Law, introduced on 30 December 2021 to stem the spread of the Omicron variant, introduces a Super Green Pass requirement also for access to hotels and accommodation facilities.

Therefore, from 10 January 2022, anyone wishing to stay in a hotel will have to prove that they are vaccinated or cured of Covid-19 in order to access the hotel's restaurant, bar, spa, swimming pool and any other service.

On the other hand, as of 15 February, everyone over 50 will have to be vaccinated: whether they are Italian or foreign resident in our country, working or not.

* Some changes will be possible if different indications are given.

SANITARY SAFETY


 
 
 
 
 
 

Within the property, the Director identifies the staff responsible for the application and compliance with ANTI COVID 19 regulations; the entire staff will be adequately trained in anti COVID 19 preventive hygiene practices. Each employee, according to their professional role at the property, will receive a daily ANTI COVID kit that will guarantee that they can carry out their work in complete safety for the total number of hours per day. They will be asked to measure their temperature before leaving home to arrive at the property and not to go to work if the temperature does not comply with the regulations. Each employee will have his/her body temperature measured and recorded on arrival at the property.

All back house areas will be equipped with sanitising gel.

STAFF CANTEEN AND CHANGING ROOMS

In order to avoid contagion, no meals are provided to employees. Staff are allowed to bring their own meals from home in hermetically sealed containers.

The staff changing rooms have a limited and restricted entrance. Staff are able to change, but not to shower, which must be done at home. At the entrance to each changing room there is a photocell sanitising gel dispenser and single use gloves for those who need them. The changing rooms are disinfected twice a day.

CORRECTIVE ACTIONS to be taken for SYMPTOMATIC CASES

If a suspected case of COVID is found among the guests, we will immediately proceed to:

  • inform the local health authority;
  • have the guest wear: mask, goggles, one-piece coveralls and gloves
  • direct the guest to his/her room in order to avoid any contact with others;
  • close the room and ventilate it naturally;
  • switch off the air conditioning if possible.
  • provide the guest with waterproof bags where he/she can dispose of any handkerchiefs or other used personal hygiene materials

Staff members who have come into contact with the guest should:

  • wash hands and face with hydro-alcoholic solution;
  • pay attention to all body surfaces with which the host has potentially come into contact or fluid substances produced by the host.

Employees assisting a guest with suspected symptoms of COVID should:

  • wear the personal protective equipment mentioned above;
  • using a hydro-alcoholic solution for washing immediately after contact with the guest, avoiding contact with other people before washing.
  • Common areas should be disinfected in a timely manner.

SUSPECTED CASE OF COVID AMONG EMPLOYEES

In the event that an employee informs the property that he/she has symptoms of Covid, management shall:

  • immediately instruct the employee to stay at home;
  • proceed with increased disinfection of areas frequented by staff.

In both cases, surface sanitisation should be carried out using 0.1% chlorine water or 70% alcohol water solutions. All textiles should be washed separately from other linen at a temperature of 90°C with a detergent.

Sanitisation operations will be carried out by personnel wearing full protective equipment, and afterwards both the cleaning material and the equipment must be placed in separate bags for special waste disposal.

WELCOME AND RECEPTION

In order to ensure proper social distancing and avoid gatherings, the following procedures will be adopted:

  • On days with a high number of arrivals and departures, the check-in and check-out desks will be separated;
  • The online check-in system will be expanded and implemented;
  • The guests will be asked to send a scanned copy of their identity document by email, in order to speed up the check in and registration process;
  • Entry and exit routes from the reception area will be clearly defined and delineated;
  • A sign explaining basic hygiene procedures will be placed at the entrance of each reception area;
  • Dispenser of single-use gloves;
  • Dispenser of disinfectant with photocell;

We measure the body temperature of people entering the property.

  • The minimum distance to be maintained in the event of queues will be marked on the floor of each reception;
  • Each desk will be equipped with transparent Plexiglass to allow a clear separation between the guest and the receptionist;
  • Access to lifts may only be individual or at most only for the same household; the push-button panel of the same lift will be regularly disinfected;
  • The car must be parked by the car owner. If this is not possible, the parking attendant must wear gloves, a mask and aerate the car;
  • Every piece of equipment delivered to the guest will be disinfected beforehand and disinfected again when returned.

HYGIENE and procedures for HOUSE KEEPING

Our rooms have always been disinfected before the arrival of our guests. We will continue to do so with greater care. All spaces and what is touched most often such as lift buttons and handles are disinfected several times, every day.

The sanitation procedures, in detail, will be intensified as follows:

  • Disinfectant gel dispensers with photocells will be placed at the right distance in all common areas;
  • All common areas will be properly cleaned with suitable disinfection products;
  • The communal bathrooms will all be equipped with bactericidal soap and disposable or electric towels;
  • The cleaning and disinfection of the restrooms will be done every two hours by the staff.

CLEANING OF THE ROOMS

The entire staff responsible for cleaning the rooms will be equipped with the PPE required by current regulations:

  • Mask
  • Glove
  • Caps

The cleaning of the room will follow two different procedures:

  • ROOM DURING THE STAY: the cleaning procedure will be the standard one according to the company protocol;
  • ROOM ON DEPARTURE: the room will be disinfected with suitable and certified products.

In both cases, cleaning will cover all surfaces that come into contact with the guests.

The PPE of the guests will be disposed of separately.

All surfaces will be cleaned with specific products and single-use material or treated with 2% sodium hypochlorite.

In the case of rooms on departure, the minibar and the products in it will also be disinfected.

All amenities, where present, will be cleaned periodically and, in the case of rooms on departure, disinfected.


RECEPTION AND LOBBY AREA

All reception and lobby areas will be aired, cleaned and disinfected periodically (at intervals of maximum two hours). Surfaces in most contact with hands will be continually disinfected.


AIR CONDITIONING SYSTEMS

When the system is switched off, cleaning and disinfection will be carried out in accordance with the normal procedures set out in the HACCP regulations.

The ventilation grilles, on the other hand, will be disinfected periodically using clean cloths dampened with products with a concentration of 75% ethyl alcohol.


THE DINING SERVICE: FAR APART TO BE TOGETHER

From breakfast to dinner, we pamper you with the most suitable service in our restaurants. All our catering areas, whether indoors or outdoors, offer ample space to properly space the tables apart.

In addition to the normal PPE, catering staff will be issued with the following ANTI COVID devices:

  • Latex gloves
  • Aprons

All surfaces will be disinfected continuously. Workstations will be arranged in such a way that workers never have to work alongside each other and, in any case, all workers will be provided with surgical masks and splash masks, both of which are for strictly personal use and in quantities that allow for replacement in accordance with current regulations.

SERVED BUFFET SERVICE

The dining service, at the properties that in the PRE COVID phase provided buffet or mixed service, will maintain this type of service with the conversion from self-service buffet to served buffet.

In order to guarantee the minimum spacing required, meals will be served with a double shift in the restaurant. At the same time, the closing time of the restaurant will be delayed by 30 minutes for breakfast, lunch and dinner.

Stands will be set up at the entrance to the restaurant with:

  • Sanitising gel
  • Disposable gloves

Every single guest entering the restaurant will have their body temperature measured using a scanning thermometer. Buffets will be set up along the walls of the restaurant with transparent Plexiglass.

Access and exit routes from the restaurant and access to the buffet will be identified along the floor and adhesive strips will be placed to ensure that safety distances are maintained.

Between shifts, all areas of the restaurant, including tables and chairs, will be thoroughly disinfected.

Table service

For table service, waiters will serve Guests wearing the Personal Protection equipment required by law. Menus will be disinfected before being handed to the guest.

Tables will be distributed throughout the room at the specified distances. The table linen will be changed at each change of guest.

Between shifts, all areas of the restaurant, including tables and chairs, will be thoroughly disinfected.

Room service

Room service will be provided in disposable, hermetically sealed containers. Meals will be prepared in the kitchen by trained staff and taken by trolley to the guest rooms.

The trolley will be brought by the waiter, equipped with his personal protective equipment, to the entrance door of the room.

Take-away service:

The take-away service will be provided in hermetically sealed containers, which are suitable for take-away.

Meals will be delivered directly to the guest by the dining room staff, equipped with personal protective equipment.

The Bar

The following will be placed at the entrance to the bar:

  • Stand with sanitiser
  • Disposable gloves

The bar counter will be equipped with Plexiglass and the staff with:

  • Gloves
  • Masks

The entrance to the enclosed area of the bar will be restricted and strips will be placed on the floor to separate people within the bar. Orders for bar guests will be placed using single-use dishes. In the outdoor area, tables will be placed at the established distances. Access to the terrace of the restaurant will be restricted to seating only.


BEACH, ENTERTAINMENT, SPORTS AND SWIMMING POOL

As those who know us know, our Resorts enjoy the privilege of being set in unparalleled natural settings. Our wide, well-equipped sandy shores allow you to place your beach umbrellas at the right distance from each other, and all the large outdoor common areas, such as the gardens, terraces or pool area, allow for the optimal distribution of guests on holiday.

ON THE BEACH

The areas to access and exit the beach will be separated

Dispensers will be placed at the entrance area of the beach with:

  • Gloves
  • Sanitising gel

Sun loungers and umbrellas will be placed at the distance required by law and will be disinfected daily.

Activities on the beach will be done according to the rules; SPORTS: only those foreseen by the rules. BATHING IN THE WATER: only in the way foreseen.

POOL

The areas to access and exit the pool will be separated.

The pool water will be treated with a 0.2 % chlorine solution and the presence of chlorine will be constantly monitored by an electronic injection unit.

Sun loungers and umbrellas will be positioned at the legally required distance.

Entrance to the pool will be restricted in order to guarantee compliance with the space requirements

Beach activities will also be carried out in the afternoon to avoid crowds.

Sun loungers and umbrellas will be disinfected every day.

Activities in the swimming pool will be carried out in compliance with the regulations; SPORTS: only those foreseen by the regulations. BATHING IN THE WATER: only in the manner as regulated.


SPA AND WELLNESS CENTRES

The entire staff of the spa will be extensively trained on ANTI COVID regulations and procedures. The work shifts will be arranged in an appropriate way, taking into account the demand by splitting into groups and avoiding crowds.

The entire staff of the SPA will be equipped with Anti Covid Devices such as:

  • Masks
  • Gloves
  • Coats

Spa Entrance – Reception

At the entrance to the SPA, you will find:

  • Gloves
  • Sanitising gel

No guest may enter the SPA without wearing gloves and a mask. Each guest will have his/her body temperature measured by a scanning thermometer.

The reception of the SPA will be equipped with transparent Plexiglas panels; the reception desk will be constantly disinfected, as well as all the areas of the wellness centres.

Contactless payments will be preferred and the use of cash will be avoided as much as possible.

Changing rooms and lockers

Only people who are not guests of the property will be allowed to enter the changing room and only one individual at a time.

The changing rooms and lockers will be constantly disinfected. The areas to enter and exit the changing room will be separated, if possible.

Wet area

At the entrance to the wet area, you will find:

  • Gloves
  • Sanitising gel

Access to the wet area will be restricted in accordance with the rules on distancing and the rooms will be constantly disinfected. The water in the swimming pool or whirlpool baths, if any, will be treated with a 0.2 % chlorine solution and the presence of chlorine will be constantly monitored by an electronic injection unit.

Treatment rooms

At the entrance to each treatment room, you will find:

  • Gloves
  • Sanitising gel

Each practitioner will be required to:

  • Wear a surgical mask
  • Wear a coat before each treatment
  • Wash hands thoroughly before and after treatment

At the end of each treatment, the cabin is thoroughly disinfected.

We would like to emphasize that all our work tools will be sterilized through cold sterilization using a broad-spectrum, safe, non-toxic and biodegradable Antimicrobial Medical Device.


ARE YOU READY?

It's time to think about how much you will enjoy your holiday in one of Lindbergh Hotels & Resorts facilities!